1. What was the logical purpose behind the Deming cycle?
2. Briefly describe 3 main focus point of Canada award for excellence.
3. Under total quality approach, it is pertinent to provide value to customers. Discuss how managers can ensure value to customers?
4. How you comment on about statement keep in mind the Deming 14 point.
5. Inspection should be used as information-gathering tool for improvement not as an end in itself
6. What benefit organization will reap in term of performance improvement by importance? The below quality management principle stated in ISO 9004-2000?
· Continual improvement
· Factual approach to decision making
Read thoroughly all the mcq's and chapter mostly lecture 15 to 22.
Best of luck for the exams .....................
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